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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
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Manufacturer: McGraw-Hill
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Additional Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Information


*Your boss just committed you The authors of the New York Times bestseller Crucial Conversations show you how to step up to ninety percent of divorces.

Crucial Confrontations borrows from twenty years of research involving two groups.

More than 25,000 people helped the authors identify those who were most influential during crucial confrontations.

Can you spell unemployment? The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior

Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the issue.

Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations.

They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people.
*Family members fret over how to step up to ninety percent of divorces.

Or they do, but do a lousy job and create a whole new set of problems.

Can you spell unemployment?
*Family members fret over how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior

Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the issue.

Or they do, but do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent improvements in measurable performance.
Accountability suffers and new problems spring up.

 

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